Albion Cleaning Services

Carpeting is a major investment in your home and regular cleaning is necessary to keep it looking new. Bio contaminants, volatile organic compounds, combustion products, asbestos, dust mites, chemical contamination, outdoor pollutants, pesticides, allergens, grease, oil deposits, food particles, soil, bacteria and a host of other contaminants will eventually make its way into your carpet. Quite simply your carpet acts like a sink. It collects and filters all of the above mentioned contaminants. This collection and filtering process traps these contaminants within your carpet which in turns cleans the air you breathe and allows you to live a healthier life. However, like any other filter your carpet needs to be cleaned on a regular basis or it will lose its filtering ability.

If these contaminants are in your home, they could be contributing to your family’s health and allergy problems. Dr Michael Berry, Deputy Director of the Environmental Criteria and Assessment Office of the Environmental Protection Agency stated “Based on what I have learned from researchers working in the United States, Canada and Western Europe I have reached the conclusion that carpeting and fabrics that are not properly cleaned and maintained have the potential to cause a variety of health problems inside the building and home environment.”

Q: How often should my carpet be cleaned?

On average you should clean every 12 months. Heavily travelled areas may require quarterly cleaning, while other less frequented areas may not need cleaning more than every 18 months.

Q: How safe are the chemicals you use?

Our cleaning processes and products are very safe for pets, babies and allergy sufferers. They will not damage wool or any other delicate fabrics.

Q: How do we clean carpet and upholstery?

We use hot water and steam extraction. This uses high-pressure hot water and steam for deep down carpet and upholstery cleaning and is safe for use on most materials. It jets the solution into the material which breaks up the dirt and bacteria. A strong suction then draws the dirt into the waste tank.

Q: How soon can I walk on the carpet?

You can walk on the carpet as soon it has been cleaned. You won't damage the carpets. But try to keep pets, children and heavy traffic off the carpet during the drying process. Wear indoor shoes or non rubber slippers.

Q: How long does the carpet cleaning process take?

Carpets (on average)*

1 Bed flat - 1hour.

2 bed flat - 1 and half hours.

2 bed house - 2 hours.

3 bed house - 2 and half hours.

Upholstery (on average)*

2 piece suite – 1 hour

3 piece suite – 1 and half hours

* Times may vary depending on soiling, furniture removal and stain pre spotting.

Q. Does the room have to be clear?

No, but it does help if any breakable items (i.e. China, glassware etc.) are removed from the room, including those inside cabinets that will have to be moved. It would also help the technician if small items of furniture are also removed, such as waste paper bins, paper racks etc.

Q: Do you move furniture?

All of our cleaning packages include moving the majority of furniture in the main living area. We will move what one technician can safely move (such as the suite, empty sideboards etc). The technician will move the items, clean and put the back in position placing protector pads beneath any items which may stain from loose wood dye or rust from metal studs under the legs.

We will not move computers, plasma televisions with sky etc, large stereo systems, china loaded cabinets, pianos and in bedrooms we only clean the traffic areas unless the bed has been stripped and any items below it moved out.

Q: Are we insured?

Yes. We have a full employer’s liability cover of £10,000,000 and public liability cover of £1,000,000.

Q: How long will the carpet and upholstery take to dry?

In most cases your carpet will be dry in 4-6 hours. This depends on the temperature in the room and the density of the fibre. Opening windows and increasing the heating will speed this process up. Double these times for upholstery drying.

Q: Do I need to be home during the cleaning process?

No. You are welcome to leave after the paper work has been signed and we are paid. Out technicians are fully insured and are employees are NOT sub-contractors.

Q: Do we offer anti stain upholstery and carpet protection?

Yes. We can provide anti-stain protection which can be applied to almost any fabric in your home. Once applied it produces an invisible layer of protection for the fabric. This protection can help stains from becoming a permanent eyesore. The barrier resists moisture. If you have a spill it gives you time to get it cleaned up without it soaking into the materiel. Having this protective coating will help reduce the wear and will repel stains.

Q: Can you remove pet odours and stains?

Yes. We have special chemicals that can remove all pet odours.

Q: What areas do we cover?

All of greater London and South East England

Q: Are our technicians fully trained?

Yes our technicians are fully trained to NCCA standards and certified to Albion’s innovative methods. We comply with all major carpet and upholstery cleaning requirements.

Q: What if I need to cancel?

We require 24 hours notice if you wish to cancel or rearrange the day or time for which the service was contracted/ requested. Other arrangements can be possible on contacting the office prior to the scheduled service. A 50% cancellation fee (of the total amount charged for the service) is applied to notice given in less then 24 hours.

Q: Can you remove specific stains?

At Albion Cleaning Services we can remove any spot that is not a permanent stain. However, there are conditions where permanent staining is present. The following is a list of conditions which may or may not allow spots to be removed. The percentage listed next to the condition is the percentage of CHANCE we have of removing it NOT the percentage of stain that will be removed.

Soft drinks (95%) - Usually not a problem.

Red wine (95%) - Normally depends on type of 'panic' stain removal attempt by home owner. Avoid applying salt & / or white wine.

Candle wax (95%) - Usually not a problem to remove the wax, but if the candle is coloured the dye may not remove.

Rust (95%) - Chances for rust removal are excellent.

Blood (85%) - If no hot water or alkaline cleaning products have been used, chances are good.

Tea & Coffee (80%) - Tannin spots sometimes cause a permanent stain. Many times when coffee or tea is spilled it is very hot. This can cause a stain to be set into the carpet.

Yellowing (80%) - Yellowing can be as simple as neutralizing the spot or area by spraying a solution on it or it can be impossible to remove. There are many unknown causes for yellowing. It is so common that we have several different products on our van just for yellowing.

Vomit (70%) - Same as urine. (If red dye is present in dog or cat food, see red dye removal.)

Ketchup (50%) - If ketchup has red dye in it, it could leave a stain. But without red dye, it's not a problem.

Filtration Soiling / Draught Marks (70%) - Filtration soiling is the black marks you see around the edges of your base boards. Typically we can get these lines to lighten, but seldom do they come all the way out. The particles in filtration soil are so fine and go all the way down the sides of the yarn and through the backing of the carpet. This makes it very difficult to remove.

Urine (50%) - When urine is fresh and has not been cleaned using an alkaline spotter, the chances are good. If the urine has been there for a long time the chances are slim. However, urine will continue to deteriorate the carpet so it is extremely important to remove the urine deposits even if the spot does not come out.

Lipstick (50%) - Chances are good that we will be able to remove it with solvents. However, some lipstick may be in the red dye category which gives it a slim chance for removal.

Paint (45%) - If it is a fresh spill the chances are much better. If it has already dried chances are slim.

Mustard & Curries (7%) - Mustard and curries can be very difficult to remove.

Red Dye (5%) - Red dye is almost impossible to remove unless conditions are exactly right. If the carpet is new, the chances are better. In many cases the only way to remove red dye is with a heat transfer process in which we apply a product to the spot, lay a wet cloth over it, and apply an iron to cause the spot to transfer to the towel. The spot is then rinsed thoroughly. This is a special procedure and due to the extra time it requires we do charge extra for this.

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